Delivering To:
Belmont - Hemmant - Lota - Manly - Manly West - Tingalpa - Wakerley - Wynnum - Wynnum North - Wynnum West
Frequently Asked Questions
Who can get a meal?
Any member of the community can order Meals on Wheels!
There are no waiting lists, and absolutely no contracts. It is suggested that if you are over 65 (or over 50 Aboriginal/Torres Strait Islander) you contact My Aged Care on 1800 200 422 as you may be eligible to receive a small subsidy.
What time and day will you deliver my meal?
We deliver Monday to Friday between 11:00am and 1:00pm. Your first few deliveries will give you a good idea as to what time you can expect your future deliveries.
How often do I have to get meals delivered?
You can have meals delivered once a week or every day. We have clients who get a hot meal five days a week and 2 frozen meals for the weekends. Some of our clients get one delivery of frozen meals a week. It all depends on your circumstances and what you need.
What if I need my meal cut or blended?
We can cut your meal, provide blended, mashed or pureed meals for those who require a texture modified diet.
We do gluten free meals and cater to clients with allergies. These ‘SPECIAL’ meals are prepared daily so they can also be delivered to you nice and hot, ready to eat. We cater for anyone who has special requirements whether it’s for a short period or permanently.
How and when do I pay?
You pay every Monday for the meals you had the previous week. You can pay by cash or cheque. You can also pay fortnightly via accounts. We will send you or a nominated family member the account. Credit Card payment can be taken over the phone. Again, the choice is yours as to how you pay for your meals.
What happens if I have an appointment and am going out for the day?
If you are not going to be home for your delivery, please contact the office before 8:30am on the day of your appointment or call the evening before and simply leave your details to cancel your meal. Should you still wish to receive your meal, there are other options available. These can include collecting your meal from the kitchen or arrange for a neighbour to take delivery. Call the office to discuss your options.
What if I’m not home when you come or I forget to tell you in advance?
We will leave a card in your door to let you know that we tried to deliver your meal and you will be charged for the meal. For food safety your order will not be left.
What if I don’t respond when we call?
We call this a Non Response. We will do all we can to determine if you are safe and not injured inside your home. Contact will be made with your Emergency Contacts that you have provided to us, to assist in this determination. We need to connect with you on the day to ensure you are safe and well – it is our special service to you for peace of mind.
What about public holidays? What happens then?
We do not deliver on public holidays, but instead offer our clients extra meals on their delivery day prior to the holiday to ensure they receive their usual order for the week. For longer holiday periods like Easter, we offer frozen meals. We will organise this by contacting you with a letter and an Order form should you require meals. These will be delivered several days prior to the holiday period. Just make sure you have room in your freezer.
Do you give my personal information to anybody?
No, we have a strict privacy policy and take great care of your personal details. No information is available to outside organisations without your written permission. You can read an abbreviated version of our Privacy Policy by clicking here.
Any member of the community can order Meals on Wheels!
There are no waiting lists, and absolutely no contracts. It is suggested that if you are over 65 (or over 50 Aboriginal/Torres Strait Islander) you contact My Aged Care on 1800 200 422 as you may be eligible to receive a small subsidy.
What time and day will you deliver my meal?
We deliver Monday to Friday between 11:00am and 1:00pm. Your first few deliveries will give you a good idea as to what time you can expect your future deliveries.
How often do I have to get meals delivered?
You can have meals delivered once a week or every day. We have clients who get a hot meal five days a week and 2 frozen meals for the weekends. Some of our clients get one delivery of frozen meals a week. It all depends on your circumstances and what you need.
What if I need my meal cut or blended?
We can cut your meal, provide blended, mashed or pureed meals for those who require a texture modified diet.
We do gluten free meals and cater to clients with allergies. These ‘SPECIAL’ meals are prepared daily so they can also be delivered to you nice and hot, ready to eat. We cater for anyone who has special requirements whether it’s for a short period or permanently.
How and when do I pay?
You pay every Monday for the meals you had the previous week. You can pay by cash or cheque. You can also pay fortnightly via accounts. We will send you or a nominated family member the account. Credit Card payment can be taken over the phone. Again, the choice is yours as to how you pay for your meals.
What happens if I have an appointment and am going out for the day?
If you are not going to be home for your delivery, please contact the office before 8:30am on the day of your appointment or call the evening before and simply leave your details to cancel your meal. Should you still wish to receive your meal, there are other options available. These can include collecting your meal from the kitchen or arrange for a neighbour to take delivery. Call the office to discuss your options.
What if I’m not home when you come or I forget to tell you in advance?
We will leave a card in your door to let you know that we tried to deliver your meal and you will be charged for the meal. For food safety your order will not be left.
What if I don’t respond when we call?
We call this a Non Response. We will do all we can to determine if you are safe and not injured inside your home. Contact will be made with your Emergency Contacts that you have provided to us, to assist in this determination. We need to connect with you on the day to ensure you are safe and well – it is our special service to you for peace of mind.
What about public holidays? What happens then?
We do not deliver on public holidays, but instead offer our clients extra meals on their delivery day prior to the holiday to ensure they receive their usual order for the week. For longer holiday periods like Easter, we offer frozen meals. We will organise this by contacting you with a letter and an Order form should you require meals. These will be delivered several days prior to the holiday period. Just make sure you have room in your freezer.
Do you give my personal information to anybody?
No, we have a strict privacy policy and take great care of your personal details. No information is available to outside organisations without your written permission. You can read an abbreviated version of our Privacy Policy by clicking here.
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